But I always say that IT service is still not as perfected like manufacturing, where there is a lot more engineering discipline. IT is still not a science, it is still an art. But, by having these process disciplines, we are getting there.Second guess of the week: After its defense stuffed the Saints with a goalline stand late in the second quarter, the Colts promptly lost momentum by going threeandout. After getting the ball on the 1yard line with 1:49, the Colts called three consecutive running plays to provide some room to operate. But after Mike Hart was stuffed on thirdand1, the Saints forced a punt that resulted in a short field that enabled a 44yard field goal that cut the lead to 106 at halftime.

Yet these days the National Football League is the crowdpleaser. That's because football is a much more appealing television sport. Recently, in Wisconsin, a regularseason game of the Green Bay Packers got more than twice as many local viewers as a baseball playoff contest